Shipping policy

Shipping Policy

Thank you for choosing GrainProteinTech Climate Control & Air Treatment US LLC! We strive to get your orders to you as quickly and efficiently as possible. Please review our shipping policy to understand our processing times, available shipping methods, and delivery estimates.

1. Order Processing Time

  • Order Processing Time: All orders typically are processed within 1–2 business days (Monday through Friday, excluding holidays). Orders placed after 3:00 PM EST or on weekends/holidays will begin processing the next business day.
  • Lead Times Vary: Please note that shipping lead times are estimates and can vary depending on factors such as product availability, order volume, and shipping carrier delays. We recommend placing orders early if you require a specific delivery date. Some products may have longer lead times and a customer service representative will reach out to you if there is an extended lead time.

2. Shipping Methods & Delivery Estimates

We offer the following shipping methods for your convenience. Delivery times are estimated and are subject to change based on carrier schedules and other factors.

  • UPS Ground:
    • Estimated Delivery Time: Typically 3–5 business days within the contiguous U.S., depending on your location.
    • UPS Ground is the most cost-effective option, but please keep in mind that the delivery time may vary depending on your proximity to our warehouse.
  • UPS 2 Day:
    • Estimated Delivery Time: Guaranteed delivery within 2 business days.
    • This option ensures a quicker delivery time for urgent orders, but keep in mind that orders must be placed before 12:00 PM EST for same-day processing.
  • UPS Next Day Air:
    • Estimated Delivery Time: Guaranteed delivery by the next business day.
    • This is the fastest option for urgent orders and guarantees delivery by the end of the next business day. Orders must be placed before 12:00 PM EST for same-day processing.

3. Shipping Costs

  • Shipping Costs are calculated based on the weight, dimensions, and destination of your order. The total shipping cost will be displayed at checkout before you confirm your purchase.
  • Free Shipping: We offer free UPS Ground shipping on all orders.

4. Shipping to P.O. Boxes and International Locations

  • P.O. Boxes: We are unable to ship to P.O. Boxes via UPS. Please provide a valid physical address when placing your order.
  • International Shipping: Currently, we only ship to the U.S. and its territories. For international shipments, please contact customer support for assistance.

5. Delays and Issues

  • Shipping Delays: Occasionally, shipping carriers may experience delays due to weather, high shipping volumes, or other unforeseen circumstances. While we strive to ensure timely delivery, we cannot be held responsible for delays caused by UPS or other carriers.
  • Tracking Information: Once your order has shipped, you will receive an email with tracking information so you can monitor the status of your delivery.

If your package is delayed or lost in transit, please contact us at ccatusa.custservice@grainproteintech.com, and we’ll assist you in resolving the issue with the carrier.

6. Contact Us

If you have any questions about shipping, or need assistance with an order, please contact us at:

  • Email: catusa.custservice@grainproteintech.com
  • Phone: (517) 676-7070

By providing this information, we hope to offer clarity on our shipping processes and help you choose the best shipping option for your needs. Thank you for shopping with GrainProteinTech Climate Control & Air Treatment LLC!